High-Volume Call Center

The Problem:
   Many nonprofit or faith-based organizations maintain complex donation systems. For a highly successful organization, these systems often include high-volume call center, and a public website with a sophisticated donor interface to allow for pickups or deliveries. Keeping up with technical demands and maintaining high-quality donor experiences requires a software that can grow with an organization.

The Solution:
   Devnext creates web-based applications that seamlessly replace traditional call-center applications as well as public donation websites. This innovative two-sided application allows call-center operators to log-in to the same site - eliminating the additional labor and expense of installing multiple programs on multiple machines. Streamlining this web-based application with the public website also allows for a more efficient synchronization of information, thereby creating a more user-friendly experience.

The Execution:
   The Devnext team begins the transition by mapping out an organization’s existing software, ensuring that the new site has an almost identical workflow. This minimizes the learning time as well as training costs for the the call-center employees. During the software analysis phase, the Devnext team can oftentimes pinpoint areas that could be streamlined or improved. Mockups are created of the different webpages that model an organization’s existing brand in style and color scheme - this is done prior to the final synchronization on the public end to ensure a seamless and reliable donor experience.