Detailed analytics are gathered on each call and operator, giving leaders insight for process improvements. As a result of this software, the number of tickets created by each operator tripled within three months of integrating the call center into the DSS system.
For dispatchers, we built a web app that allows them to manage their truck fleets, carefully control and tweak routes created by the automatic routing algorithm, and gather statistics about the pick-ups. It also includes a map view that clearly shows each route, as well as the driver’s real-time location. This application has become the backbone of the donation pickup system, and is used on a daily basis by 100+ dispatchers throughout the U.S.